Shipping Policy

Last Updated: 10/01/2024

Thank you for choosing GripOnz! We want to ensure you have a smooth and transparent shopping experience. This Shipping Policy outlines our shipping procedures and timelines.

1. Order Processing

All orders are processed within [insert number] business days. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods

a. New Zealand Orders

We ship New Zealand-based orders using NZPost, aiming for delivery within 2-3 business days. Orders placed on weekends or holidays may experience slight delays.

b. Overseas Orders

For our international customers, we also use NZPost for shipping. Shipping times vary between countries, but we estimate delivery within 2-3 weeks at most. Please note that customs procedures in your country may impact delivery times, and additional duties or taxes may apply.

3. Tracking Information

Once your order is dispatched, you will receive an email with tracking information. This allows you to monitor the progress of your shipment in real-time. If you encounter any issues or have questions about your tracking information, please contact our customer support team at [insert contact information].

4. Shipping Costs

Shipping costs are calculated at checkout based on the destination and the weight of the items in your order. Please review your order summary before completing your purchase for accurate shipping costs.

5. Customs and Duties

For international orders, customs and duties may apply depending on the destination country's regulations. GripOnz is not responsible for any additional charges incurred during the customs process.

6. Delays and Exceptions

While we strive to meet our estimated delivery times, unforeseen circumstances such as weather, customs clearance, or other external factors may cause delays. GripOnz is not responsible for any delays once the package is in the possession of the shipping carrier.

7. Address Accuracy

It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during checkout. GripOnz is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us via the contact form on the website. We are here to assist you.

Thank you for shopping with GripOnz. We appreciate your business!